Personal Banker
This is a full-time position in our Seattle Office.
PURPOSE OF POSITION:
Processes a variety of client account transactions and provides prompt, courteous and friendly service. Actively sells and cross-sells bank services. Exercises independent judgment.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in a timely manner. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB RESPONSIBILITIES:
- Provide accurate, extensive personalized client service to depositors with specific or special banking needs. Provide efficient and courteous client service, cross-marketing products and services to help generate new business when appropriate.
- Sell and open Checking, Savings, Time Certificate of Deposits and Individual Retirement Accounts as well as the additional tasks as listed. Prepares and maintains account paperwork, including signature cards and check orders. Provides a variety of knowledge to accurately complete client and officer requests to ensure accounts are set up in their entirety including follow up with client and officer.
- Use good judgment and knowledge of bank clientele in regard to “overrides” and assessing client requests. Be able to back up decisions with account support documentation.
- Maintain and adhere to all bank policies, procedures, and compliance guidelines.
- Maintain a superior level of customer service, externally and internally, following Charter Bank’s “Customer Service Excellence” guidelines.
- You are expected to arrive to and be ready to begin your assigned job duties at your appointed work time and not to leave until the branch, as a whole is complete and ready for closing.
- Monday morning staff meetings as regularly scheduled for 8:00 a.m. Weekly staff meetings as scheduled.
- Ability to maintain and enhance teamwork within the office and bank by providing leadership in helping with training and making sound decisions that are supported by account information in accordance with procedural and policy guidelines.
- Responsible for drive up, walk in, and courier bag transactions. Responsible for comprehensive, prompt, efficient, and accurate client transactions. Relates complete accurate account information to customers in an efficient and professional manner at all times.
- Responsible for security of alarms for vault and night drop. Responsible for opening and closing procedures ensuring that all opening items are complete before the branch is opened and all closing items are complete before leaving the branch.
- Responsible for and ensuring that morning duties have been completed including night drop. Ensure that all cash drawers are complete and ready to go being stocked for limited trips to the vault.
- Responsible for vault duties such as ordering/shipping currency and coin and distributing money to other personal bankers. Daily balancing and maintaining of branch cash limits.
- Responsible for comprehensive, prompt, efficient and accurate client transactions. Relates complete and accurate account information to clients in a timely and professional manner at all times.
- Processes a variety of routine checking and savings deposits and withdrawals using good judgment and knowledge of account and system information, seeking office manager advice when necessary.
- Selling of monetary instruments including Traveler’s Checks and Cashier’s Checks following standard operating procedures and policies.
- Completion of a variety of specific operational duties for opening and closing procedures, credit card advances, tax payments, balancing of daily duties.
- Excellent cash handling and cash balancing record with proper security of cash and bank property.
- Greet all customers by name with a friendly “can do” attitude. Wait on clients, answer telephones and perform other duties as necessary in a timely manner being efficient and professional at all times.
- Admit clients to the safe deposit box area ensuring that all steps and procedures are taken as set forth by bank policy and procedures to help maintain records.
- Maintain branch office supplies helping keep the front office stocked to provide efficient and speedy client service. Report malfunctions of equipment to ensure prompt attention is given for quick solutions.
- Ensure that branch is in compliance at all times with handling of cash and other regulatory and compliance items.
- Maintain proper security measures to ensure safety of employees and property.
- Overtime as required.
- Other duties as assigned.
This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
GENERAL QUALIFICATIONS: (skills, education and experience necessary to perform job)
- Two or more year’s recent and up to date experience as a personal banker to include teller cash handling experience with excellent cash balancing history and accuracy. New account opening experience is a plus, but not a requirement.
- Typing, 10-key and PC knowledge.
- Knowledge of current bank compliance and security issues.
- Self-starter and able to work with limited supervision. Takes direction well from supervisor.
- Excellent communication skills/team player.
WORK ENVIRONMENT: (identifies physical surroundings)
Work is performed in a well-lit, air-conditioned business office with a moderate noise level. Must be able to sit at desk for extended periods of time, answer telephones, and enter data into computer. Other duties as described above may require walking, stooping, crouching, and reaching activities. Must be able to lift and move supply and storage boxes.
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